Refund policy
Service Cancellation Period
At Gbbenjaa, we want our clients to be satisfied with our graphic design services. If you wish to cancel a service or request a refund, you must contact us within 14 days of the date the service was purchased or the project was initiated.
Refund Process
Refund eligibility depends on the status of the project and the amount of work already completed. If a refund is approved, the refundable amount will be determined based on the services provided, work completed, and any applicable processing or administrative costs.
If substantial work has already been completed, the refund amount may be reduced accordingly. Services that have been fully completed and delivered may not be eligible for a refund.
Eligibility for Refunds
To be eligible for a refund:
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The refund request must be submitted within the applicable refund period.
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The service must not have been fully completed or delivered.
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The client must provide the order or project details.
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Any refund will be evaluated based on the work already completed and the specific circumstances of the request.
How to Request a Refund
To request a cancellation or refund, please contact our customer support team at medshopify01@gmail.com with your order details and a clear explanation of your request. We will review your request and inform you of the next steps.
Service Revisions
Graphic design services may include revisions according to the specific service package or project agreement. Clients are encouraged to communicate their requirements clearly and provide feedback during the design process.
Refund Timeline
Once your refund request has been reviewed and approved, the refund will be processed within a reasonable period, depending on your original payment method and the applicable payment processor's processing times.
Contact Us
If you have any questions or need further assistance regarding this Refund Policy, please contact us at medshopify01@gmail.com.